Return & Refund Policy

Return & Refund Policy

Last Updated: June 3, 2025

At AURIACL, we want you to love your wardrobe essentials. If you are not entirely satisfied with your purchase, we are here to help make the return process as seamless as possible.

✨ Our 30-Day Return Guarantee

You have 30 days from the date you receive your package to request a return or an exchange.

1. Return Eligibility Requirements

To ensure a successful return and refund premium processing, your items must meet the following strict criteria:

  • Items must be **unworn, unwashed, and unaltered**, free from any stains, perfume odors, makeup marks, or signs of wear.
  • Items must be returned in their original packaging with all **AURIACL protective tags and labels still fully attached**.
  • Gift cards, final clearance items, and bodysuits/intimate apparel (for hygiene reasons) are non-returnable.

2. How to Initiate a Return

Please do not send your purchase back to the manufacturer or the corporate registration address listed below. To complete your return, follow these three simple steps:

1
Submit a Request Contact our dedicated customer support team at shoshanashene9012@hotmail.com. Please include your order number, the name of the item(s) you wish to return, and a brief description of the reason.
2
Receive Return Instructions Once approved, our team will email you the precise **return fulfillment center address** along with a return authorization form. Packages sent back without prior authorization will not be accepted.
3
Ship It Back Pack the items securely and ship them back to the designated return address. We highly recommend utilizing a shipping service with **tracking capabilities**, as we cannot guarantee receipt of un-trackable returns.

3. Return Shipping Fees

  • Customer Remorse / Size Adjustments: If you are returning an item due to a change of mind, style preference, or sizing change, the customer is responsible for covering the return shipping costs.
  • Defective or Wrong Items: If you receive an item that is damaged, defective, or incorrect upon arrival, please contact us immediately with clear photographs. In these verified cases, **AURIACL** will fully cover the return shipping costs or issue an immediate replacement at no extra charge.

4. Refunds & Processing Times

Once your return package is received at our fulfillment center and inspected by our quality assurance team, we will send you an email notifying you of the approval or rejection of your refund request.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your **original method of payment (Credit Card, PayPal, etc.)**. Please allow **5–7 business days** for the funds to reflect in your account, depending entirely on your financial institution's processing times.

5. Exchanges

The fastest way to ensure you get the size or color you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item on our Site.

6. Corporate Entity & Contact Channels

This Return & Refund Policy is issued under the regulatory framework of our official business operation:

Legal Operating Entity: AURIA CLOTHING LTD

Brand Trade Name: AURIACL

Corporate Registered Address: 4 Suffolk Close, London Colney, St Albans, London, United Kingdom, AL2 1D